When you book DRA PAT Testing Limited to carry out any form of inspection and testing of electrical equipment you are accepting our working practices, and agreeing to our terms and conditions.

To comply with UK health and safety at work regulations any employer, business owner, workplace, etc. is required to meet certain obligations and stipulations. One of those is to ensure that electrical appliances maintain an acceptable degree of safety, that is that they remain safe to be used throughout their life. The most recognized method to comply with this, is a programme of inspection and testing of in-service electrical equipment; most people refer to this as “PAT Testing”.

PAT Testing is not a legal requirement, as it is not a recognised term, nor is inspection and testing, but ensuring appliances maintain a safe standard is required by law, and the easiest way to prove appliances are safe is through inspection and testing (PAT testing). In addition, through the processes of inspections and testing, any faults or un-safe issues are likely to be found, and then will either be dealt with or raised for further action.

The process of PAT Testing is recognised not only to check appliances are safe, but to find any faults, raise any needs for additional maintenance and if no other options are available, to fail the appliance and remove it from service.

Our Working Practice

  • We assume you have some understanding of the processes involved, or if not and need to know, will ask.
  • All inspections and testing will be carried out by following the guidelines of the IET Code of Practice for In-Service Inspection and Testing of electrical equipment, the recommendations of the Health and Safety executive and to the working standards of the PAT Testing Network.
  • The engineer will determine the most appropriate inspections and or testing that need to be carried out based on the risks associated with the appliance and the environment it is being used in; this may mean different actions are taken for similar appliances in your workplace but used in different environments.
  • All appliances undergo a formal visual inspection, most appliances will be tested too, but some, such as class II appliances fully encased in plastic may not be tested.
  • Polarity tests are carried out on sealed-plug IEC leads for the first test, but not for additional tests.
  • Only appliances with an accessible plug will be tested, all others will have a visual inspection only.
  • For appliances where the plug is not accessible point to point testing can be carried out on request.
  • Low voltage appliances will be inspected and recorded the same as other appliances.
  • Battery operated appliances like laptops are not inspected or recorded.
  • Appliances that pass will be labelled, and recorded.
  • The report you receive will list all appliances that passed in an asset register, which relates the number on the label to the same ID number in the report.
  • The register includes the appliance details, the overall inspection and test result, the test date and the renewal date, plus any notes on repairs and recommendations.
  • The full report also includes any failures, the engineers’ report and the PAT Testing Certificate.
  • The PAT Testing Certificate issued is valid for 12 months, although this doesn’t mean the appliances will maintain the required standards for 12 months.
  • Appliances that require repair, will, if in scope be repaired, or further action will be recommended.
  • Appliances beyond repair will fail the inspection or test.
  • Appliances deemed dangerous will have their plug removed to prevent accidents.
  • The engineer will report failed or faulty appliances to the contact on site, and recommend further action.
  • Failed appliances will be marked with red “fail – do not use” labels.
  • It is the client’s responsibility to remove failed appliances from use.
  • IT equipment such as server systems and telecoms units will not be switched off, but will undergo a basic visual inspection and will be labelled for your audit purposes. Tests will only be carried out if you shut down the appliance.
  • We inspect / test and label each individual item, e.g. a computer and its lead will be 2 items.
  • Computers switched on and logged in, will not be shut down by us in case unsaved work is lost.
  • The equipment we use is battery operated, and designed for use on sensitive electrical equipment, so we are unable to inflict damage to such equipment, but also accept no responsibility or liability for loss or damage to appliances that have been inspected or tested, or any that have not been checked.
  • If appliances are missed by the engineer because they were hidden, locked away, etc. and a return visit is requested to check them, it will be treated as a new appointment, and a callout fee will be payable at the standard rate of £45.00 including up to 20 items.
  • DRA PAT Testing Limited have a £5million public liability insurance; any bona-fide self-employed engineers we use will also have their own policy.
  • We will aim to remove old labels and be discreet with new (/cover up old label residue with our label)
  • We will inspect sockets when we unplug an appliance and report damaged sockets
  • We will carry out emissions & power tests on commercial use microwave ovens, at £10.00 each. Microwave ovens for other purposes will not undergo these tests.
  • Working at height – we don’t do it; if an appliance is above head height, requiring the use of ladders or scaffolding to reach it, it will not be tested unless you bring it to ground level.
  • For landlords, when PAT Testing in properties we will inspect built in appliances, and do point to point earth testing.

 

Preparing you for our visit

  • Equipment usually stored in cupboards, drawers, locked rooms etc. should be got out or made available to us – we don’t hunt through such places looking for equipment.
  • All equipment must be shut down to be inspected / tested, in all environments. It’s also more efficient and safer if the user can vacate their work area whilst this happens.
  • Computers need shutting down; if we come outside your working hours, computers should be shut down in advance.
  • If you have servers, arrange for them to be shut down for testing. If they can’t be shut down we’ll do the best visual inspection we can, but can’t be held responsible for missing faults that can only be found by unplugging and testing the appliance.

  

During the intervals between inspections and testing

We recommend regular user checks are carried out by users of equipment – if you require advice on this please talk to our engineer or email us for further information.

Payment Policy

  • The estimate we provide you with is based on the information you have given us.
  • The estimate will be based on the predicted number of items, from information you have given us, which works out at a price per item; additional items will be chargeable at the same or a different quoted rate.
  • When we quote a price, it is based on the estimated time on site, travel time, equipment to be tested, working conditions, number of engineers etc.
  • When we produce the invoice, it will either be for the estimated value, or considering any additional charges such as extra items, standing charge, commercial microwave tests, etc.
  • Per item rate estimates always start with an initial fee £45.00 including 20 items (unless property for landlords) then a per item rate; our standard rate is £1.50 per item
  • Day rates are an alternate option, based on an 8-hour working day including travel time and breaks. Our fixed day rate is £345.00 + VAT per engineer.
  • Following completion of the work, the invoice will be sent to your email address, either via our Quickfile accounts system or attached to an email.
  • There is an automatic 14-day credit term provided for all invoices, that means the invoice must be paid within 14 days.
  • If you require credit for a longer period, you must request it before booking the work, and we will consider the request and or do a credit check.
  • Same day certificates are available when the invoice is paid the same day.
  • All other certificates are issued by PDF attached to email, within 7 days of the invoice being paid in full.

How to pay

  • Payments can be by card via the machine when we’re attending, or with cash – please inform us in advance if you intend to use either of these options.
  • Pay online by card via PayPal.
  • Pay by bank transfer or cheque.

Cancellation Charges

DRA PAT Testing Limited reserve the right to charge a cancellation fee of £45.00 if less than 48 hours’ notice is provided and the appointment can’t be filled.

If the job is cancelled on the day of the scheduled testing, or the engineer arrives to find locked premises, or entry prevented for any other reason, a cancellation fee of £150.00 or the estimated rate (whichever is lower) will be charged.

Work restricted – standing charges

If for any reason we are prevented from doing our job, when the estimate is based on a per item rate (not a daily rate), DRA PAT Testing Limited reserves the right to charge an hourly rate of £30.00 per hour (minimum 1 hour), for a standing charge (when more than 5 minutes are accounted for), where the engineer is unable to work.

If we are charging a daily rate and are delayed, this may lead to the job not completing in the allotted time, leading to a return visit, at the daily rate.

A copy of this document is issued with all estimates. 

By accepting our estimate/booking us/making an appointment to have work carried out/having work carried out by us; you are agreeing to the Working Practice and Payment Policy.

DRA PAT Testing Limited Registered in England and Wales Number 8161010

Registered Address: 27 Richardson Street, Wallsend, Newcastle upon Tyne, NE28 7PS