Timely reminders for re-tests – we remind you 6-8 weeks before your next tests are due

Timely reminders for re-tests – we remind you 6-8 weeks before your next tests are due

When our clients’ renewal dates are approaching we make an initial contact by email to remind them, usually a month or two in advance.

If they respond then usually there is  nothing more to do.

If not, then we follow up with a phone call.

We operate a diary system whereby we put client appointments in the diary and send them an entry for theirs, so they don’t forget and nor do we. It also means we can update them of any info as required, and we can form a plan for them moving forward – we find this process works really well.

By |2019-02-02T18:19:39+00:00July 25th, 2018|PAT Blog|Comments Off on Timely reminders for re-tests – we remind you 6-8 weeks before your next tests are due

About the Author:

I am Richard Ayre, PAT engineer and Owner/Director of DRA PAT Testing Limited, trading since 2009. I am also Operations Director for the Portable Appliance Testing Trade Association.