Throughout the full process of working with us, any email contact is through our ‘CRM’, which allows us and you to keep all conversations in one easy to follow location. A day or two before the job, we send an automatic reminder of the appointment, and on the day (if we have your mobile number), you will receive a text message when the engineer is on route, with their ETA.

When the engineer arrives, please show them to the equipment to test. If the site is more than one room they will benefit from a tour. Based on the situation they will guide you on the best way to do the job to minimise disruption.

We recommend you discuss with the engineer if you have any equipment that can’t be turned off, such as server systems.

The engineer will also need to see your ‘fuse box’ for reference; don’t panic we are not going to turn the power off!