This is where we do our thing, and you can chill 🙂

The engineer will assess the environment, don any necessary PPE and get on. They will work in an orderly fashion, usually following a standard route. They will work around you as best they can, but there will need to be some flexibility on your part – we can’t do every desk at lunchtime!

Our team use battery powered testers, so we don’t have trailing cables, and it means we can get under desks more easily.

We carry all the appropriate adaptors and spare parts etc.

Fixed / integrated appliances – some appliances no longer have a plug. Your electrician removed it and hard wired the appliance. In this situation we do the best we can, this may include a ‘point to point’ fixed appliance test, where we test from the spur screw to the appliance, for earth continuity. We do not open the spur – that is the electricians area.

If an appliance is defective and needs a repair this is what we can do, for free: Replace the full plug with a new one, rewire the existing plug, replace the fuse (assuming it is standard 3, 5, 10 or 13amp), repair a damaged cable by cutting it back to a safe place and reattaching or replacing the plug. We may be able to do some other basic repairs.

If a repair must be charged for, we will quote before doing so. For example, we do not replace commando plugs for free (e.g. Yellow round 110v 16amps used on building sites) – these are expensive! If your Henry Hoover needs a new cable, we can quote to replace it. etc.

We only do repairs to the flexible cable or plug, not to the appliance itself, unless the repair is basic. Appliance repairs are a different engineer.

If an appliance is beyond repair, it will fail the inspection. Our engineer will photograph the item, and you will get an email notification from the system. He’ll also tell you at the end.

Microwave Ovens – will also be tested for interlock function and emissions leakage.

Broken Sockets – some companies charge silly money to tell you if a socket is broken, we just tell you.

When the job is complete – our engineer will update you on what they have done including number of items, any repairs, any areas for concern or suggestions for improvement etc. If this is our first visit they will talk to you about the PAT testing frequency – how long until we return to test again.

The engineer will also leave you with a Review Card and Pen. Please do a review on the Engineer. You possibly found us via a Google review, so it would be great if someone else can benefit from a review from you.

You will receive a copy of the engineer’s job report, which gives an overview of the job.