When your next tests are due we will send you a reminder, initially by email, approx. 8 weeks before. We will keep trying to contact you until we get a response - we never just turn up. We don't just PAT test. We also do other electrical safety services including EICR, Emergency Lighting Inspections, Thermal Imaging etc.

Our office will issue the invoice for the work, usually the morning of the next working day. We would appreciate if you can pay this on receipt, but for businesses we can offer up to 30 days credit, on request. The engineer will compile his/her report based on the job completed. We will set up your next appointment. Most people get PAT testing done annually, we'll assume that unless you tell us otherwise. We can [...]

This is where we do our thing, and you can chill :) The engineer will assess the environment, don any necessary PPE and get on. They will work in an orderly fashion, usually following a standard route. They will work around you as best they can, but there will need to be some flexibility on your part - we can't do every desk at lunchtime! Our team use battery powered testers, so we don't have [...]

Throughout the full process of working with us, any email contact is through our 'CRM', which allows us and you to keep all conversations in one easy to follow location. A day or two before the job, we send an automatic reminder of the appointment, and on the day (if we have your mobile number), you will receive a text message when the engineer is on route, with their ETA. When the engineer arrives, please [...]

Everything has been done by our office team so far, but now our team manager will get involved, to make sure everything is in place. For most workplaces, planning is quite straightforward and this stage may not be necessary. Any equipment usually held in cupboards or drawers you should get out Any equipment kept off-site, at home, or in engineers vans should be brought in to your site for testing on the day. We may [...]

Now we're all booked in, do you want to try to get a discount? We offer some great discount schemes. Pay 50% deposit upfront for a 5% discount off the price. We'll invoice you for half the quoted amount, which you pay before the job, with the balance payable within 30 days of the job completing (for B2B). The discount will be taken off the balance, from the total due. Pay the quoted amount upfront [...]

Once the price is agreed, we need to get you booked in for an appointment. Assuming we are coming to you: We'll let you know our soonest appointment that fits the needs of the job. For example, if its a small job we may be able to fit you in sooner, when we are already in your area. If a larger job we may have to wait a while, depending on other bookings. Our diary [...]

Whilst we do offer guide prices on this website, we always recommend you contact us direct for a personal price. Now we have the information we need, we will work out the appropriate price. We may be able to give you it on the phone, or we may have to work it out and get back to you. Either way, we're prompt and won't expect you to wait for long. When we price a job [...]

Whether you have enquired by email, form, or phone our office team will discuss your requirements and ask of you the information we need to set you up on our system. We care about you, and want to make sure the service we provide meets your needs, so you are in safe hands. We're going to need to know about the job - what the working environment is, how many items you have (roughly), what [...]